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Driving lesson terms and conditions

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Terms and Conditions

Your Instructor is a Self Employed Franchisee (‘Your Instructor’) of DRM Driver Training (UK) Limited (‘DRM Driver Training (UK) Limited, ‘we’, ‘us’, ‘our’).

DRM Driver Training (UK) Limited acts as an agent for your instructor in receiving your payment for driving tuition other than payments made directly by you to your instructor.  Where DRM Driver Training (UK) Limited makes any bookings with, or supplies any information or documentation to you, or processes any payments for your lessons, then we act as the agent for your instructor.  The contract for driving tuition is solely between you and your instructor.

Qualifications

The Driving & Vehicle Standards Agency is the government body that examines, licences and controls the standards of all driving instructors in the UK.  Your DRM Driver Training (UK) Limited instructor is examined, licenced and regularly checked by the DVSA.  DRM Driver Training (UK) Limited Instructors strive to deliver the highest quality of service and training.  If you have any questions or doubts about your training, please contact your Instructor or the Office without delay to discuss them.

General Conduct

Your DRM Driver Training (UK) Limited Instructor is bound by a professional code of conduct, which ensures that all DRM Driver Training (UK) Limited instructors will be polite, tidy and will not smoke in the vehicle, they will also refrain from using a mobile telephone during a lesson.  They will behave in a professional and ethical manner at all times.

You are requested not to smoke or use a mobile telephone during lessons and are required to behave in a manner that does not provoke or intimidate the instructor.  Aggressive or violent behaviour, either physical or verbal, will not be tolerated and all future lessons will be cancelled and tuition with DRM Driver Training (UK) Limited will cease with immediate effect.  In this event any monies that have been prepaid by the pupil will not be refunded.

Lessons

Following the submission of your contact details by DRM Driver Training (UK) Limited to your instructor and after the instructor has contacted you in the first instance and provided his contact details, it is the responsibility of you and your instructor for agreeing all matters relating to timing, location and duration of Individual lessons.

Your Instructor will Issue you with an appointment card.  It is your responsibility to ensure it is presented to the Instructor on each lesson so that scheduled appointments can be detailed.  It is important that you keep this card safe, In the event of a dispute we will request sight of this card so that we can retrieve information from it to assist in a complaint situation.  If you have a break in tuition for any reason it is the responsibility of you, “the pupil” to make contact with your Instructor to reschedule any future appointments.  If you are unable to contact your instructor, you should in the first instance notify the office of any difficulty.

You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any loss, of a valid provisional driving licence.

Cancellation of Lessons

If you wish to cancel or rearrange a lesson, a minimum of 24hrs prior notice must be given by you.  If your instructor cancels a lesson without giving this minimum period of notice your instructor shall be responsible for rearranging the lesson.

Cancellations by you must be made direct by you in the first instance by contacting the instructor, If the call cannot be taken, a voicemail message should be left so that the instructor can return your call.  If you are unable to contact him/her, notification should be in the second instance by contacting the DRM Driver Training (UK) Limited office during normal office hours.  Please note that calls to DRM Driver Training (UK) Limited out of office hours that are diverted to a messaging service will not be acted upon until the first available working day.  You should ensure sufficient notification time is given to take this situation into consideration.  DRM Driver Training (UK) Limited takes no responsibility for notifications that are not received in this situation.

If you do not give the required 24-hour notice period for cancellation of lesson (s) you will be charged for the lesson(s) concerned at standard rate.  Please note that where discounted lessons have been arranged, the discounted rate will not be granted for reimbursement to the instructor, and he/she reserve the right for no further lessons to take place until this debt is paid.

In the event that you wish to cancel and or move the date of your practical driving test, the DVSA stipulates that you give 3 clear days notice, this means that you may/will lose your DVSA test fee.

Please note:- the following discounted courses are non – refundable should you make cancellation.

  • Intensive / Fast Pass Courses
  • 10 for £xx
  • 4 for £xx
  • Any Special Offer course that is rated less than Standard Rate

Payments

You must pay for any tuition before tuition commences by using one of the following methods:

  • Payment by credit or debit card to DRM Driver Training (UK) limited by telephone to our company office.
  • Payment by credit or debit card for a voucher provided by DRM Driver Training (UK) Limited
  • Payment by cash or cheque direct to your instructor (any cheque must be made payable direct to your instructor)
  • A handling fee of 2% will be made for all credit card transactions made via the office.

Price Changes

The cost of prepaid tuition is based on the lesson price in force at the time of booking, and the rate will be honoured for a period of up to 6 months, however where prices are increased and subsequent lessons are scheduled and or booked they will be charged at the new rate.

DRM Driver Training (UK) Limited reserve the right to make price increases at any point during the financial year as a result increases in business running costs.

Price changes will also be made in the following circumstances:

  • Where you have moved postcode area and requested reallocation to another instructor because your current instructor does not cover your new postcode area, you will be required to cover any difference in the hourly rate between those instructors where your new instructor charges a higher hourly rate.
  • Where you have requested to switch instructors within the same postcode area and your new instructor charges a higher hourly rate than your previous instructor, you will be required to pay the difference in the hourly rate than your previous instructor
  • If you make a change from manual to a vehicle with automatic (transmission) tuition, you will be asked to pay the supplement higher value.

Vehicle

Your DRM Driver Training (UK) Limited Instructor will make available for use a vehicle to facilitate your lessons.  The vehicle will be properly insured for this purpose and will be made available for your practical driving test.  The car is fitted with dual controls, is correctly maintained, and kept clean and tidy at all times.  On occasion it will be necessary to change the vehicle that has been assigned to you, this could be as a result of a breakdown, maintenance or safety issue, In this event DRM Driver Training (UK) Limited,  reserves the right to change the vehicle at any time.

Tuition

Tuition is only available to persons who meet the following criteria:

  • Aged 17 or over
  • Holds a valid UK provisional driving licence; and is legally entitled to drive in the UK
  • Satisfies the minimum eyesight requirement

10 hours for £xx Offer

This offer is for people with no previous on-road driving experience and is not available for use in conjunction with any other offer.  The full £xx is paid in advance, or to your instructor at the start of your first lesson.  You will receive 6 hours of training (given as 3 x 2hr lessons). Thereafter, lessons are full price until the week of your test – no further block booking discounts are available.  Lessons must be continuous. During test week you will receive 4 free hours which will include use of the car for the test (these final 4hrs are given as 2 x 2hr sessions). Please note that there is no refund available if you decide to terminate your training with DRM Driver Training (UK) Limited prior to the receipt of your 4 free hours. If you cancel any of your scheduled lessons, you must give at least 24 hrs required notice, failure to do so will result in the 4 free hours being withdrawn and a charge at full price for the missed lesson will be charged to you by your instructor.  The debt must be settled before commencement of any further lessons.

4 hours for £xx Offer

The 4 hours for £xx introductory offer is for people with no previous driving experience and is booked by paying the discounted rate for all 4 hours in advance.  After the initial 4 hours, you can pay for each hour at a time at standard rate, or book a block of 5 or 10 hours at a reduced block booking rate. If you cancel any of your scheduled lessons, you must give at least 24 hours required notice, failure to do so will result in the loss of those prepaid scheduled hours and your instructor will make charge at full price for the missed lesson the debt must be settled before commencement of any further lessons.

Both our 10 for £xx and 4 for £xx offers are discounted deals specifically for pupils who have not had any previous driving experience and will not be made available to pupils who have taken driving lessons or had guidance from other driver training providers or friends and family members, should the Instructor deem that this has taken place upon commencement of tuition the Instructor reserves the right to convert the value of the lessons to be re rated to the standard rate.

Please Note: DRM Driver Training (UK) Limited reserves the right to withdraw Special Offers or Discounted Lessons at any time.

Fast Pass / Intensive Courses

After booking and paying for your course, you have 7 days (cooling off period) to change your mind. Should you do so, a full refund will be made, unless your course is due to commence within 4 weeks of the booking date.

Please note that due to the nature of these courses, we have a strict cancellation policy. A course may be booked by leaving a deposit. Full payment of your course must be made to the office a minimum of two weeks prior to course commencement.

If you choose to cancel a course, the following apply:

  • If you cancel with more than 4 weeks prior notice – a full refund will be given
  • If you cancel with between 2 and 4 weeks prior notice – a 50% refund will be given
  • If you cancel within 2 weeks of commencement date – no refund will be given (you will pay in full)

Course payments are taken by DRM Driver Training (UK) Limited on behalf of our self-employed driving instructors.  We will book and pay the instructors and driving tests on your behalf.

Test Bookings

DRM Driver Training (UK) Limited provides a test booking service please note the following:

If you book your own Theory or Practical driving test, DRM Driver Training (UK) limited will not be involved in arranging any cancellations or changes to those bookings. You are responsible for notifying your instructor of any test bookings that you have made and it is your responsibility to ensure that your instructor is able to provide his services and vehicle for that booking.

DRM Driver Training (UK) limited will not arrange to collect and transport you to any Theory Tests, It is your responsibility to make your own arrangements to attend.

Should you need to cancel or move a test date you must give the required 3 days notice otherwise you will lose the right for refund or transfer value with the DVSA. You must notify your instructor of your intention.

You are responsible for informing DRM Driver Training (UK) Limited of any dates or times that a test cannot be taken prior to a test being booked on your behalf.

You will be notified by your instructor when he/she feels that you are ready for test, and you should therefore resist the temptation to book a practical driving test until such time as your instructor is confident of your ability and is confident that you are safe to do so.

Test Booking Fees will not be refunded

Whilst we will notify you of test bookings by email, DRM Driver Training (UK) Limited does not take responsibility for failed email notifications or incorrect email addresses. It is your responsibility to contact our office periodically to check on test bookings.

Refund Policy & Warranties

You are entitled to cancel your prepaid tuition at any time (for the provision relating to the cancellation of individual lessons please see (‘Cancellation of lessons’). If you have not taken any lesson (s) at the time of cancellation you will be entitled to a full refund of any amounts paid to DRM Driver Training (UK) Limited, subject to the points below.

If you have taken any lesson(s) at the time of cancellation you will not be eligible for a refund on any lesson(s) taken

Where it is possible to do so, we will make refund to you using the same method you used to pay us for your lessons when you made the payment.  If for any reason we are unable to do this, we reserve the right to refund you by any other method we deem appropriate.

We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to Merchant Operations for card collection facilities.

Refunds may take up to 10 working days to reach your account.

If you have paid using a prepaid voucher purchased directly from Around the Bend (UK) Limited, we will not be able to proceed with any refund after redemption of the voucher.

If you have paid using a voucher from an external scheme to which we have agreed to participate, and if it has not been redeemed, any refund requested must be made direct to the originating source, DRM Driver Training (UK) limited will not make refunds for these vouchers. eg. ‘Wowcher, Groupon etc.

Please Note: No Refund will made after 12 months has lapsed from the date payment has been received for any lesson type.

Limitation of Liability

Your Instructor and DRM Driver Training (UK) Limited are not liable to you for any loss or damage caused, where and to the extent that:

There is no breach of any legal duty owed to you by the relevant person or body

Such loss or damage is not a reasonably foreseeable result of such a breech

Any such loss or damage, or increase in the same, results from any breach or omission by you

Any such loss or damage results from circumstances of matters outside of the reasonable control of the relevant person or body

Your Instructor, DRM Driver Training (UK) Limited shall not, in any event be liable for losses relating to any business interests you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.

You are reminded that DRM Driver Training (UK) Limited is not party to the contract for driving tuition itself, which is between you and your instructor.  This does not affect any liability that DRM Driver Training (UK) Limited may have for any loss or damage you may incur which is directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to you.

Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.

Insurance

Your Instructor will carry the appropriate motor insurance, should you be involved in a collision

Transferability of Lessons

You cannot sell or transfer lessons which have been purchased in your name to another person

Data Protection

Any Personal Data you provide will be held securely and in accordance with the Data Protection Act 1998. DRM Driver Training (UK) Limited will only use the data that you provide to us to pass to a Self-Employed Driving Instructor that is a Franchisee or 3rd Party Associate Instructor or to facilitate the booking of Driving Tests with the DVSA.  We will however supply your details to any police authority or fraud investigation team should we legally required to do so. We may contact you to advise you of special offers from time to time, however we will not pass your details to any third parties without your consent.

Complaints Procedure

If you have any concerns or complaints, these should be placed in writing.  If you have a complaint regarding your Instructor, you should in the first instance discuss any issues that you have with your Instructor.  If the Instructor is unable to resolve any dispute or matter of dissatisfaction, then in the second instance your complaint may be escalated by placing the complaint in writing to:

DRM Driver Training (UK) Limited
15 Clifton Moor Business Village,
James Nicolson Link,
York, YO30 4XG
Tel: 01904 696451

A member of our Customer Care Team will respond to your written complaint within 5 working days.